Refund and Returns Policy

At applyforlicence.co.uk, customer satisfaction is a top priority. We aim to provide a transparent and fair refund and return process. By using our services, you agree to the terms outlined below.

Eligibility for Refunds

Refunds are issued under the following conditions:

Duplicate Payment: If you are charged more than once for the same service, we will refund the extra payment(s).
Service Not Delivered: If we fail to deliver the agreed service within the promised timeframe (without valid cause or communication), you may be eligible for a full or partial refund.
Incorrect Order: If the document or service delivered does not match what you ordered, you are entitled to a correction or refund.

Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

You changed your mind after the order has been processed.
You failed to provide required documents or accurate information.
You did not respond to our communication, causing delays or cancellation.
You placed an order for a service that has already been completed or dispatched.
Refund requests made after 7 days from delivery are not accepted.

How to Request a Refund

To request a refund, please email us at support@applyforlicence.co.uk with the subject line “Refund Request” and include the following:

Full name used on the order
Order ID or reference number
Reason for the refund request
Any supporting documents or screenshots

Our team will review your request and respond within 3 business days.

Returns

As we provide customized and personal documentation services, physical returns are not applicable. However, in cases of incorrect or damaged documents, we will reissue the corrected version at no additional cost.

Processing Time

Approved refunds will be processed within 5–7 business days, and the amount will be credited back to the original method of payment.